Terms & Conditions

1. Introduction

Welcome to S H Leather ("the Shop"). By using and purchasing from this website, you agree to the following terms and conditions. Please read them carefully before placing an order.

2. Product Information

We strive to provide accurate product descriptions, images, and specifications. However, please note that colours and sizes may vary slightly due to the handmade nature of our products and individual device settings. Images of the products on the website are only a representation of the appearance, and products may vary from the digital depiction.

3. Orders and Payment

Placing an order constitutes an offer to purchase. Orders are subject to acceptance by us. Payment is required at the time of placing the order. We currently accept PayPal. All payments are processed securely.

4. Shipping and Delivery

We aim to dispatch orders within 2 working days (excludes weekends) after payment confirmation. Shipping times may vary based on your location. Delivery times are estimates and not guaranteed. Shipping costs will be provided during checkout.

5. Returns and Exchanges

We offer a 14-day return and exchange policy for unused and undamaged products. Return shipping costs are the responsibility of the customer, except in cases of defective or incorrect items.

6. Intellectual Property

All intellectual property rights related to the products, designs, and content on the website are owned or licensed by S H Leather. You may not use, reproduce, or distribute any content without our explicit permission.

7. Privacy

We value your privacy and handle your personal information in accordance with our Privacy Policy. By using the website, you consent to the collection and use of your information as described in the Privacy Policy.

8. Limitation of Liability

To the extent permitted by law, S H Leather shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from the use of our products or the website.

9. Governing Law and Jurisdiction

These terms and conditions are governed by the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.

10. Modifications

We reserve the right to modify or amend these terms and conditions at any time. Changes will be effective upon posting on the website. Continued use of the website and services after any changes are made implies your acceptance of the updated terms.

By using this website and purchasing our products, you acknowledge that you have read, understood, and agreed to these terms and conditions.

Last updated: [Date]

In the UK, consumer rights regarding returns and exchanges are primarily governed by the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Here's an overview of the key points related to return and exchange policies for products sold in the UK:

1. Right to Cancel (Cooling-off Period):

Consumers in the UK have the right to cancel a contract for most goods within 14 days without giving any reason. This cooling-off period begins from the day the consumer receives the goods. This right applies to both online and offline purchases.

2. Information Requirements:

Sellers are required to provide clear information about the right to cancel, including the duration of the cooling-off period and the process for exercising the right.

3. Return Shipping Costs:

During the cooling-off period, consumers have the right to return the goods without having to cover the return shipping costs unless the seller clearly stated otherwise before the purchase.

4. Condition of Goods:

Consumers are expected to handle and inspect the goods in a way that would be allowed in a physical store. The goods should be returned in their original condition, and consumers may be liable for any diminished value due to handling beyond what's necessary to establish the nature, characteristics, and functioning of the goods.

5. Refund Process:

Sellers are required to provide a refund within 14 days of receiving the returned goods or evidence that they have been returned. This includes the cost of standard delivery. If the consumer chose a more expensive delivery option, the seller only needs to refund the equivalent of the standard delivery cost.

6. Exemptions:

Certain types of goods are exempt from the right to cancel, such as personalized or customized products, perishable goods, and sealed audio or video recordings or software if they have been unsealed.

7. Faulty Goods and Consumer Rights:

In addition to the right to cancel, consumers in the UK have rights regarding faulty or non-conforming goods. If the goods are faulty or not as described, consumers have the right to a repair, replacement, or refund.

It's important to note that return and exchange policies can vary based on the specific business and circumstances. While the law sets out minimum requirements, businesses may choose to have more generous policies. Additionally, the law may not cover business-to-business transactions or certain types of sales.